FAQs

Shipping

Which countries do you ship to?

We ship to the United States, United Kingdom, Canada, France, Australia, and New Zealand. Shipping availability and delivery times may vary depending on the destination.

How much does shipping cost?

We offer free shipping on all orders, to every country we serve, with no minimum purchase required.

How long does it take to process and ship my order?

Orders are processed within 1–2 business days (Monday–Friday, excluding holidays).

When will I receive my order?

After dispatch, delivery takes 7–10 business days depending on your location. Orders to more distant destinations (such as Australia and New Zealand) may fall toward the longer end of this range. See our Shipping Policy for full details.

Returns & Refunds

What is your return policy?

We accept returns for both defective and non-defective items within 30 days of delivery. Items must be unused, with all original tags attached, and in their original packaging. EU and UK customers also have a statutory 14-day right of withdrawal — see our Return & Refund Policy.

Do you offer product exchanges?

We only replace items that arrive defective or damaged. If you'd like a different item, please return your original item for a refund and place a new order.

How do I return a product?

Returns are accepted by mail. To start a return, contact us at support@dalvyn.com or use our Return Center, and we'll provide the correct return address and instructions. Return shipping is the customer's responsibility, unless the return is due to our error or a defective item.

Is there a restocking fee?

No. We do not charge any restocking fees for returned products.

How long does it take to receive my refund?

Once we receive and inspect your returned item, we process your refund within 7 business days. The time for it to appear in your account may vary depending on your bank or card issuer.

Contact

We reply within 24-48 business hours.

BUSINESS NAME : Dalvyn

BUSINESS ADDRESS : 1111B S Governors Ave STE 28154, Dover, Delaware 19904, USA