Shipping policy

As soon as you place your order, you'll receive an order confirmation email. This means we've received your order in our system and pre-authorized your payment. Once your order ships, you'll receive a tracking number by email so you can follow it every step of the way.

Where We Ship

We currently ship to the United States, Canada, the United Kingdom, France, Australia, and New Zealand.

Shipping Charges

We offer free shipping on all orders, to every country we serve, with no minimum purchase required.

Processing & Delivery Times

The following applies to all countries we ship to (United States, Canada, United Kingdom, France, Australia, and New Zealand):

  • Handling time: 1–2 business days (Monday–Friday)
  • Transit time: 7–10 business days (Monday–Friday), depending on your location

Delivery times are estimates in business days and do not include weekends or public holidays. Times may vary depending on destination, customs clearance, carrier delays, or high-demand periods. Orders to more distant destinations (such as Australia and New Zealand) may fall toward the longer end of this range.

Customs, Duties & Import Taxes

Our prices do not include customs duties, import taxes, or other fees that may be applied by your local customs office. Where these apply, customers are responsible for covering these charges. If you'd like more details about potential fees, please contact your local customs authority before ordering.

What Happens After I Place an Order?

You'll receive a confirmation email containing your order number and receipt. Your order will typically ship within 1–2 business days (excluding holidays). If you don't see the confirmation email, please check your spam folder. If you don't receive one at all, email us at support@dalvyn.com with the subject line "Order Confirmation Not Received" and our team will help you.

How Do I Track My Order?

Simply track your order using the tracking number we email you. If you haven't received a tracking number after 7 business days, email us at support@dalvyn.com and we'll assist you.

Order Acceptance & Pricing

There are cases when an order cannot be processed for various reasons. We reserve the right to refuse or cancel any order for any reason at any time. You may be asked to provide additional verification, including phone number and address, before we accept the order. To prevent fraud, we reserve the right to validate your payment details and verify the personal information you share with us before dispatching. We also reserve the right to cancel any order where a pricing error occurs, whether or not the order has been confirmed and your card charged. If an item is mispriced, we may either contact you for instructions or cancel the order and notify you.

Incorrect Addresses & Lost Packages

Please make sure your shipping details are entered correctly at checkout. Dalvyn cannot be held responsible for packages that cannot be delivered due to missing, incomplete, or incorrect addresses provided by the customer. Items returned to our address without prior contact will not be eligible for a refund. For packages reported as lost in transit, we'll assist you in contacting the carrier and, when possible, arrange a replacement shipment.

Can I Cancel My Order?

Order cancellations are handled on a case-by-case basis. Please refer to our Cancellation Policy for full details and instructions.

Contact Us

We reply within 24-48 business hours.

BUSINESS NAME : Dalvyn

BUSINESS ADDRESS : 1111B S Governors Ave STE 28154, Dover, Delaware 19904, USA