Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. We accept returns for both defective and non-defective products, if you're not satisfied with your purchase, or if the product is defective, you can return it following the guidelines below.

Return Eligibility

  • Items must be returned within 30 days from the date of delivery.
  • Items must be unused, with all original tags attached, and in their original packaging.
  • A valid proof of purchase is required for all returns.

How to Start a Return

To start a return, contact us at support@dalvyn.com or fill out the Return Merchandise Form. Because we ship internationally, the correct return address depends on your location, we'll provide the appropriate return address and full instructions by email once your return is requested. Items sent back to us without first requesting a return will not be accepted.

Return Shipping

Return shipping is the customer's responsibility, unless the return is due to our error or a defective item. We recommend using a trackable shipping service, as we cannot guarantee receipt of your returned item.

Restocking Fee

We do not charge any restocking fees. There is no additional cost for returning items.

Refund Processing

We'll notify you once we've received and inspected your return, and let you know whether the refund was approved. If approved, refunds are processed within 7 business days after we receive the returned product. The time for the refund to appear in your account may vary depending on your bank or card issuer. If more than 7 business days have passed since we approved your return and you haven't received it, please contact us at support@dalvyn.com.

Exchanges

We only replace items that were initially defective or damaged. If you need to exchange a product for the same item, email us at support@dalvyn.com. The fastest way to get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

EU & UK Customers: Right of Withdrawal

If you are a customer in the European Union or the United Kingdom, you have the legal right to withdraw from your purchase within 14 days of receiving your item, without giving any reason. This statutory right applies in addition to our 30-day return policy above, which is more generous. To exercise your right of withdrawal, contact us at support@dalvyn.com and we'll guide you through the process.

Damages & Issues

Please inspect your order as soon as it arrives and contact us right away if the item is defective, damaged, or if you received the wrong product, so we can review and resolve it quickly.

Contact Us

We reply within 24-48 business hours.

BUSINESS NAME : Dalvyn

BUSINESS ADDRESS : 1111B S Governors Ave STE 28154, Dover, Delaware 19904, USA