Privacy policy

Dalvyn operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the "Services"). Dalvyn is the entity responsible for your personal information (the "data controller"). Dalvyn is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described here.

Personal Information We Collect or Process

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. It does not include information collected anonymously or de-identified. Depending on how you interact with the Services and where you live, we may collect or process:

  • Contact details including your name, billing and shipping address, phone number, and email address.
  • Financial information including payment card and financial account numbers, transaction details, form of payment, and payment confirmation.
  • Account information including your username, password, security questions, preferences and settings.
  • Transaction information including items you view, add to your cart or wishlist, or purchase, return, exchange or cancel, and your past transactions.
  • Communications including the information you include when contacting us.
  • Device information including your device, browser, network connection, IP address, and other unique identifiers.
  • Usage information including how and when you interact with or navigate the Services.

Personal Information Sources

  • Directly from you when you create an account, use the Services, communicate with us, or otherwise provide your information.
  • Automatically through your device and through cookies and similar technologies.
  • From our service providers when they collect or process personal information on our behalf.
  • From our partners or other third parties.

How We Use Your Personal Information

  • Provide, Tailor, and Improve the Services. To perform our contract with you, process payments, fulfill orders, manage your account, arrange shipping, facilitate returns and exchanges, and create a customized shopping experience.
  • Marketing and Advertising. To send marketing and promotional communications and show you relevant advertisements, where permitted.
  • Security and Fraud Prevention. To authenticate your account, provide a secure payment experience, and detect or investigate fraudulent or unsafe activity.
  • Communicating with You. To provide customer support and maintain our business relationship with you.
  • Legal Reasons. To comply with applicable law, respond to valid legal process, and enforce our terms and policies.

Legal Bases for Processing (EU/UK Customers)

If you are located in the European Economic Area or the United Kingdom, we process your personal information only where we have a valid legal basis to do so, depending on the purpose:

  • Performance of a contract - to process and fulfill your orders, manage your account, and handle returns.
  • Consent - for marketing communications and non-essential cookies, which you may withdraw at any time.
  • Legitimate interests - to secure our Services, prevent fraud, and improve our offering, provided these interests are not overridden by your rights.
  • Legal obligation - to comply with tax, accounting, and other legal requirements.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, including:

  • With Shopify, vendors, and other third parties who perform services on our behalf (IT, payment processing, analytics, customer support, cloud storage, fulfillment and shipping).
  • With business and marketing partners to provide marketing services, in accordance with their own privacy notices. Depending on where you reside, you may direct us not to share information for targeted advertising.
  • When you direct or consent to disclosure, such as to ship your products.
  • With our affiliates or within our corporate group.
  • In connection with a business transaction (such as a merger), to comply with legal obligations, and to protect our rights and those of our users.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve them. Information you submit may be transmitted to and shared with Shopify and third parties that may be located in countries other than where you reside. In certain circumstances, Shopify is responsible for the processing of your personal information, including responding to requests to exercise your rights. To learn more, visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Third Party Websites and Links

The Services may provide links to websites operated by third parties. If you follow links to sites not affiliated with us, you should review their privacy and security policies. We are not responsible for the privacy or security of such sites. Our inclusion of these links does not imply endorsement.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect personal information about children under the age of majority in your jurisdiction. If you are a parent or guardian of a child who has provided us with their personal information, please contact us to request that it be deleted.

Security and Retention of Your Information

No security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Any information you send us may not be secure while in transit, so we recommend you do not use unsecure channels to communicate sensitive information. How long we retain your personal information depends on factors such as whether we need it to maintain your account, provide the Services, comply with legal obligations, resolve disputes, or enforce our policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.

  • Right to Access / Know - request access to the personal information we hold about you.
  • Right to Delete - request that we delete personal information we maintain about you.
  • Right to Correct - request that we correct inaccurate personal information.
  • Right of Portability - receive a copy of your personal information and request that we transfer it to a third party, in certain circumstances.
  • Right to Restrict or Object (EU/UK) - restrict or object to certain processing of your personal information.
  • Managing Communication Preferences - opt out of promotional emails at any time via the unsubscribe link. We may still send non-promotional emails about your account or orders.

You may exercise these rights by contacting us using the details below. We will not discriminate against you for exercising any of these rights. We may need to verify your identity before processing your request, and you may designate an authorized agent to make requests on your behalf.

Complaints

If you have complaints about how we process your personal information, please contact us using the details below. Depending on where you live, you may have the right to appeal our decision or to lodge a complaint with your local data protection authority (for EU residents, your national supervisory authority; for the UK, the Information Commissioner's Office).

International Transfers

We may transfer, store, and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses, or equivalent contracts issued by the relevant UK authority, unless the transfer is to a country determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website and update the "Last updated" date.

Contact Us

We reply within 24-48 business hours.

BUSINESS NAME : Dalvyn

BUSINESS ADDRESS : 1111B S Governors Ave STE 28154, Dover, Delaware 19904, USA